80% OF YOU are here because YOU'RE LOOKING FOR AN ANSWER ON ONE of these:


What is your cancellation policy?

Changes can be made for semi-flexible bookings 7 days prior to arrival. Changes cannot be made to non-refundable bookings at any time. Soz. 

For more information, you can read our Terms & Conditions.And please do! Surprises are great, but not when it comes to your booking. 

How long can I stay at ECOmama?

For all our hostels guests can stay for a maximum of 7 days in a 28-day period.  

Is Ecomama Hotel located near the city centre of Amsterdam?

We are in the city centre – a 5-minute walk from Waterloo Square, 10 minutes from Rembrandt Square and 15 minutes from Dam Square and the Red-Light district. You can find more information from here.

DO YOU HAVE WIFI?

Of course. And it's FREE too. You have access to our free WiFi throughout the entire building. 

Do you serve breakfast? 

We have an incredible in-house Café, THE FIX, whether you are looking for freshly brewed coffee, pastries, bagels, soft drinks, or beers we have you covered. We also do seasonal specials. 😉  

ARE LINEN/TOWELS INCLUDED?

Fresh, crisp linen is included in every room. We will even make your bed for you. Here, making your own bed is included in the room rate. Fresh linen is provided.

Towels are included in our double deluxe, double superior rooms and cabins. If staying in a dorm, you rent a towel from reception.

I FORGOT SOMETHING AT ECOMAMA. CAN YOU SEND IT BACK TO ME?

Really?? Didn't Mama tell you to always check your room before you leave? 

But to answer your question: Yes, of course. With pleasure. If we've found your lost item, we are more than happy to send it over to you. Shipping charges range between €15 and €25 (depending on weight, size and delivery timeframe) when shipping to EU countries. For shipments outside the EU, prices generally vary between €20 and €40 (depending on weight, size, and delivery time frame). Contact us and we’ll get this sorted for you.


NOw we've got that out of the way, some ADDITIONAL info about CHECK-IN/-OUT, & YOUR LUGGAGE


WHAT ARE RECEPTION HOURS? 

Reception is open from 9 am to 10 pm. Let us know if you are planning to arrive between 10 pm and 9 am. This is outside of our open hours, please note that there is an additional charge of €10 (for the staff getting out of bed 😉) for late check-in after 10pm.   

CAN I STORE MY LUGGAGE OUTSIDE CHECK-IN/OUT TIMES?

Yes, check-in time at Ecomama and Cocomama is from 4pm to 10pm. Check out time is before 11am. We have brand new lockers at reception area and basement. For large luggage, a fixed charged of €6 for 6 hours applies. And €7 for 6 hours for extra-large luggage. You can use your own padlock to lock it. If you don’t have a padlock, you can buy one at the front desk.    

 

RESERVATIONS-RELATED Q&A

 

IS IT POSSIBLE TO REQUEST A SPECIFIC DOUBLE ROOM? 

Yes. It is possible to make a specific room request but we cannot guarantee the requested room will be allocated. We always try our best though, so it’s worth asking. 

I WANT TO MAKE A BOOKING BUT I DO NOT HAVE A CREDIT CARD. WHAT NOW?   

Please contact us. If availability allows, we’ll make your reservation manually and will send a payment link to your email address. The booking will non-refundable and will require an immediate payment.  

Please be aware that Ecomama is fully cashless!  

CAN GUESTS UNDER THE AGE OF 18 STAY AT THE MAMA’S? 

Bookings cannot be accepted from any person under the age of 18 unless they are accompanied by an adult (18 or over). Guests who wish to bring their children under 16 years of age must book a whole dorm or private room. For guests aged 16 or 17 years of age, they can book into one of dorm rooms but must be accompanied by an adult (aged 18 or over). We do not have a maximum age…just 18-the young at heart! 😉 

DO YOU ACCEPT LARGE BOOKINGS? 

Please note we do not accept bookings of groups larger than 6 people. If you decide to make a booking for your group anyway, we retain the right to cancel your booking without a refund.  

If you want to be sure to be accommodated in the room as your friends, check our availability to secure the whole dorm. Available for our mixed dorm of 5 beds and female dorm of 7 beds. 

HOW DO I GET TO ECOMAMA?

Fastest way, from Schiphol Airport, take any train to Amsterdam Central station. Travel time is 15 – 20 minutes. Tickets can be purchased from the ticket machines in the airport train station. One-way tickets are €4,40. From Amsterdam Central get any metro one stop to Waterlooplein and we are a 2- minute walk. TIP you can get a GVB travel card for €9 a day which will get you unlimited rides (if you tap in and out! 😉 ) on Metro and Tram only. Trains (eg: from the airport) are not included. Get more information from here.


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