80% OF YOU is here because YOU'RE LOOKING FOR AN ANSWER ON ONE of these:

What is your cancellation policy?

We have a 72-hour cancellation policy, which means you can cancel without penalty until 16:00 hrs three days before your arrival. If the booking is cancelled after this time, you are subject to a penalty charge equivalent to the first two nights of your stay.

On New Year’s Eve and King’s Day, we have a special event cancellation policy of three weeks and a penalty charge equivalent to the first three nights of your stay.

For all reservations, we require a 10% deposit at time of booking. The deposit paid is non-refundable when cancelling. 
 

Is Ecomama Hotel located near the city centre of Amsterdam?

We are located in the city center – a 5 minutes walk from the Waterloo Square, 10 minutes from the Rembrandt Square and the Munt Tower, and 15 minutes from the Dam Square and the Red Light district.

 

DO YOU HAVE WIFI?

Of course. And it's FREE too. You have access to our free WiFi throughout the entire building. 

 

Do you serve breakfast? 

YEEEEEES. We're totally fixing you up with whatever you need to get going in the morning. (We get it, it's not a hang-over, it's wine flue.) 
Our in-house café THE FIX serves Beans, Bowls and Bagels as of 8 am on weekdays and Saturday, and as of 9 am on Sunday. 
Check out THE FIX here to have a look at the menu. MAIDEN, our bad-ass lady founder lived in Brazil at one point - amongst many other places - but the point being, açai is the real deal here.

You can also flip those eggs sunny-side-up yourself in our fully equipped open kitchen. We have a fridge to keep your stuff fresh and supply free grounded coffee, tea, sugar, oil and spices. All for you to experiment with. We said we love creative people.

 

ARE LINEN/TOWELS INCLUDED?

Fresh, crisp linen is included in every room. We will even make your bed for you. Except when booking a bed in the “El Cheapo room”. Here, making your own bed is included in the room rate. Fresh linen is provided though.

Towels are included in our double deluxe and double superior rooms. If staying in a dorm or private cabin, you can rent a towel for € 2 or buy one for € 4.
 

I FORGOT SOMETHING AT ECOMAMA. CAN YOU SEND IT BACK TO ME?

Really?? Didn't mama tell you to always check your room before you leave?

But to answer your question: Yes, of course. With pleasure. If we've found your lost item, we are more than happy to send it over to you. Shipping charges range between € 15 and € 25 (depending on weight, size and delivery time-frame) when shipping to EU countries. For shipments outside the EU, prices generally vary between € 20 and €40 (depending on weight, size and delivery time-frame).

 

NOw we've got that out of the way, some ADDITIONAL info about CHECK-IN/-OUT & YOUR LUGGAGE

CAN I STORE MY LUGGAGE BEFORE CHECK IN?

Yes. If you arrive earlier than check-in time, we'll store your luggage free of charge until your room/bed is ready. 
 

CAN I STORE MY LUGGAGE AFTER CHECK OUT?

Yes. You can store your luggage free of charge with us from the moment you check out until 21:00 hrs the same day. 
 

CAN I STORE MY LUGGAGE OVERNIGHT WHILE I AM OUT OF TOWN? 

Yes. You can store your luggage for an extended period of time with us. A luggage charge of € 5 per night applies.
 

WHAT ARE RECEPTION HOURS?

Reception is open from 9:00 – 21:00 hrs.

 

CAN I CHECK IN OUTSIDE RECEPTION HOURS?

Yes. You can arrive at Ecomama Hotel any time of day. 
If you'll be arriving before 9:00 or after 21:00 hrs, please give us heads-up so we know when to expect you. We'll inform our night receptionist, who will open the door for you. 

If you're at our front door between 21:00 and 9:00 and you can't get in, please call +31 6 82 31 36 24. Our night receptionist will open the door for you.

 

RESERVATIONS-RELATED Q&A's

IS IT POSSIBLE TO REQUEST A SPECIFIC DOUBLE ROOM?

Yes. It is possible to make a specific room request but we cannot guarantee the requested room will be allocated. We always try our best though, so it’s definitely worth asking.

 

I DON'T FULFIL THE MINIMUM REQUIRED LENGHT-OF-STAY. CAN I ALSO STAY FOR A SHORTER PERIOD OF TIME?

Yes. You can stay for a shorter period of time, but only if your booking is one day shorter than the minimum length-of-stay applicable during your travel dates. 

Reservations are on request-only basis and a minimum stay fee will apply. Please email us with your travel dates and room type you wish to book. We'll get back to you with availability and rate information.

If your reservation request is more than one night less than the minimum length-of-stay applicable during your travel dates, it is not possible to make a reservation.

** minimum-length-of-stay requirements depend on season and travel dates. Check availability here

 

I WANT TO EXTEND MY STAY WITH ONE NIGHT BUT THE ONLINE BOOKING SYSTEM DOESN'T ALOW ME TO MAKE A SEPARATE BOOKING FOR ONE NIGHT ONLY. WHAT CAN I DO?

Just email us at hello@ecomamahotel.com and we'll extend your booking manually (if availability allows).

 

I WANT TO MAKE A BOOKING BUT I DO NOT HAVE A CREDIT CARD. WHAT NOW? 

Please email us at hello@ecomamahotel.com. If availability allows, we'll make your reservation manually and will ask for a bank deposit of the first night to confirm your booking.

 

I AM UNDER 18. CAN I STAY WITH ECOMAMA?

We welcome guests of all ages. If you are under 18, please have your parents contact us at hello@ecomamahotel.com.

 

YOUR CAR...

WHERE CAN I PARK MY CAR?

There is street parking in front of the hotel, but heads up, it is quite expensive. The city charges you € 4 per hour from 9 am till midnight, or € 36 when buying a day-card.

Two alternative options that you wallet might prefer are:

1. Public parking Waterlooplein, located 200 meters from the hotel. The address is Valkenburgerstraat 238, 1011 ND Amsterdam and open 24 hrs a day. You can reserve a parking spot on parking.nl for € 19 a day. 

2. Park at the so-called "P&R" parkings, located outside the city centre. The nearest one is the one at the Zeeburg (Zuiderzeeweg 46).

Parking ticket pricing works as follows:

Mon – Fri: arrive before 10:00 am and pay € 8 for the first 24 hours, after that pay € 1 per 24 hrs; arrive after 10:00 am and pay € 1 for the first 24 hrs, after that pay € 1 per 24 hrs.

Weekend: pay € 1 per 24 hrs.

Maximum parking time is 96 hrs.

To get to Ecomama from P&R Zeeburg, take tram 26 towards Central Station and get out at the final stop 'Amsterdam Centraal'. At Amsterdam Central station transfer to the Metro number 51, 53 or 54 (don't worry about the direction) and get out at stop 'Waterlooplein'. From there it's a 5 min walk. A ticket for the metro costs € 2,90 and is valid for unlimited travel for an hour. You can buy tickets in the vending machine at the metrostation. 24 hrs tickets are also available – they are € 7,50.

 

SOME NAVIGATION ASSISTANCE, pLEASE!

How do I get to Ecomama Hotel from Central Station? 

Public transport

Walk out the front entrance of the station to the left until you see a blue sign with a big 'M', which stand for Metro. Walk down the stairs into the Metro Station. On the left you will see the check-in gates. Pass these with a valid ticket, that can be purchased in the station for  € 2,90 (24-hours public transportation tickers are € 7,50). Walk down the stairs and take Metro number 51, 53 or 54 (don't worry about the direction).

Get out of the metro at ' Waterlooplein'. When you get off the train, look for the blue direction signs and take the exit that leads to Waterlooplein. Walk up the escalator and pass the check-out gate. You will now see a snackbar in front of you. Turn right and take another escalator up to the exit of the station. On your right you will see a big square (during the day there is a market going on). Cross the street towards the square and head on straight (pass the market and cross another street) until you reach 'Valkenburgerstraat'. Walk down the street for about 4 minutes until you reach house number 124. Here you will see a coffee corner called 'Filter'. Walk in and go to the second desk. You have now reached Ecomama Hotel.

Taxi

Take a taxi to Valkenburgerstraat 124. From the Central station the distance is 1.7 km, Travel time approx. 5 minutes without traffic. Taxis are obligated to turn on the meter, which starts at  € 2,65. The price per kilometer is  € 1,95 per km, waiting time 0,32 euro per minute. For a minivan the starting rate is  € 5,40 plus  € 2,46 per km, waiting time  € 0,37 per minute.

 

HOW DO I GET TO ECOMAMA HOTEL FROM THE AIRPORT?

Public transport

Take any train to Amsterdam Central station. Travel time is 15 – 20 minutes. Tickets can be purchased from the ticket machines in the airport train station. One-way tickets are € 4,40. From Amsterdam Central station follow directions as above.

Walk out the front entrance of the station to the left until you see a blue sign with a big 'M', which stand for Metro. Walk down the stairs into the Metro Station. On the left you will see the check-in gates. Pass these with a valid ticket, that can be purchased in the station for  € 2,90 (24-hours public transportation tickers are € 7,50). Walk down the stairs and take Metro number 51, 53 or 54 (don't worry about the direction).

Get out of the metro at ' Waterlooplein'. When you get off the train, look for the blue direction signs and take the exit that leads to Waterlooplein. Walk up the escalator and pass the check-out gate. You will now see a snackbar in front of you. Turn right and take another escalator up to the exit of the station. On your right you will see a big square (during the day there is a market going on). Cross the street towards the square and head on straight (pass the market and cross another street) until you reach 'Valkenburgerstraat'. Walk down the street for about 4 minutes until you reach house number 124. Here you will see a coffee corner called 'Filter'. Walk in and go to the second desk. You have now reached Ecomama Hotel.

Taxi

Take a taxi to Valkenburgerstraat 124. From the airport the distance is 17.3 km, Travel time approx. 20 minutes without traffic. A taxi should cost around  € 45 for a regular taxi (holds up to 4 people), € 55 for a minivan. Taxis are obligated to turn on the meter, which starts at € 2,65. The price per kilometer is  € 1,95 per km, waiting time  € 0,32 per minute. For a minivan the starting rate is  € 5,40 plus  € 2,46 per km, waiting time € 0,37 euro per minute.

 

HOW DO I GET TO ECOMAMA HOTEL FROM THE MEGABUS TERMINAL, P&R ZEEBURG?

From the P&R Zeeburg take tram 26 towards Central Station and get out at the final stop 'Amsterdam Centraal'. At Amsterdam Central station transfer to the Metro.

You can re-use your tram ticket for the transfer to the Metro. Walk towards the Metro entrance in front of the station. You will see a big blue sign with a big 'M', which stands for Metro. Walk down the stairs into the Metro Station. On the left you will see the check-in gates. Pass these with a valid ticket, that can be purchased in the station for  € 2,90 (24-hours public transportation tickers are Euro  € 7,50). Walk down the stairs and take Metro number 51, 53 or 54 (don't worry about the direction).

Get out of the metro at 'Waterlooplein'. When you get off the train, look for the blue direction signs and take the exit that leads to Waterlooplein. Walk up the escalator and pass the check-out gate. You will now see a snackbar in front of you. Turn right and take another escalator up to the exit of the station. On your right you will see a big square (during the day there is a market going on). Cross the street towards the square and head on straight (pass the market and cross another street) until you reach 'Valkenburgerstraat'. Walk down the street for about 4 minutes until you reach house number 124. Here you will see a coffee corner called 'Filter'. Walk in and go to the second desk. You have now reached Ecomama Hotel.

 

HOW DO I GET TO ECOMAMA HOTEL FROM THE EUROLINES TERMINAL, AMSTERDAM DUIVENDRECHT STATION?

Public transport

Take metro 54 to Central Station and get out at stop 'Waterlooplein'. Pass these with a valid ticket, that can be purchased in the station for  € 2,90 (24-hours public transportation tickers are € 7,50). Get out of the metro at ' Waterlooplein'. When you get off the train, look for the blue direction signs and take the exit that leads to Waterlooplein. Walk up the escalator and pass the check-out gate. You will now see a snackbar in front of you. Turn right and take another escalator up to the exit of the station. On your right you will see a big square (during the day there is a market going on). Cross the street towards the square and head on straight (pass the market and cross another street) until you reach 'Valkenburgerstraat'. Walk down the street for about 4 minutes until you reach house number 124. Here you will see a coffee corner called 'Filter'. Walk in and go to the second desk. You have now reached Ecomama Hotel.

Taxi

Take a taxi to Valkenburgerstraat 124. From the busstation the distance is 18.4 km, Travel time approx. 18 minutes without traffic. Taxis are obligated to turn on the meter, which starts at € 2,65. The price per kilometer is € 1,95 per km, waiting time € 0,32 per minute. For a minivan the starting rate is € 5,40, plus € 2,46 per km waiting time € 0,37 euro per minute. 


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